Refund and Cancellation Policy

After a booking request is confirmed, the guest must pay the deposit within seven working days. The reservation request is considered invalid if the supposed payment is not made on time.

For the reservations, a 25% deposit of the total is required. The remaining balance must be paid within 21 days of the arrival date.A copy of the remittance confirmation / NEFT / IMPS copy along with the payment details should be sent to our Email: [email protected]

Payment details should indicate the invoice numbers for which the payment was settled. Payments are to be on the face value of the invoice, and all bank charges are to be absorbed by you.

Please take note that guests are recommended to check the resort’s specific cancellation and amendment policy before making bookings there. Make sure you are aware of the different cancellation and amendment policies that each resort has by consulting with your travel agent.

Prevailing cancellation fees are as follows.

Following fees will be applicable to confirmed reservations throughout the year

• Cancellation 23 days prior to arrival = No cancellation charge
• Cancellation between 23 – 18 days prior to arrival= 30% of the stay (accommodation + Booked Meal Plan / Non Refundable)
• Cancellation between 10 – 07 days prior to arrival= 75% of the stay (accommodation + Booked Meal Plan + Transfer / Non Refundable)
• In cases of No-show ,100% with one way transfer (accommodation + Booked Meal Plan transfer/ Non Refundable)
• Free of Reschedule to any other available Hotel incase any issues in the Date of Arrival.

Please note that the refunds may require some days from the date of cancellation to be refunded. Any remaining balance will be settled by us when the compensation is settled.